Our Location

Highshore Warehouse, Hulley Road, Macclesfield, SK10 2LZ

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Contact

01625 921 621

  • Cow Lane, Macclesfield, Cheshire, SK11 7PZ
  • 01625 921 621
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Complaints Procedure

At CSG Automotive Group, we are committed to delivering excellent service and customer care. However, we understand that sometimes things don’t go as planned. If you’re unhappy with any aspect of our work or service, please let us know so we can resolve the issue as quickly as possible.

How to Make a Complaint 

Contact Us 

Email us at complaints@csgautomotive.co.uk or complete the form below.

Please provide: 

  • Your name and contact details 
  • Vehicle registration number 
  • A clear description of your complaint 
  • Any supporting documents or evidence 

• We will acknowledge your complaint within 3 working days.

• We aim to investigate and resolve most complaints within 10 working days.

• If the issue is more complex, we’ll keep you updated on progress and let you know when you can expect a full response.

We will explain:

  • What we have found
  • Any actions we plan to take
  • Our proposed resolution

Complaints Form

Name(Required)
Max. file size: 512 MB.

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